Laboratory Production Time
We endeavour to accommodate all of our clients as fairly and promptly as we are able.
the following timeframes are what we use for production, however, we are aware that there are circumstances that require some flexibility with dates. We encourage our clients to call and discuss reasonable alternative timeframes.
Statutory holidays and weekends are NOT included in lab production schedule.
Add an extra production day for statutory holidays.
Pickup and delivery days are NOT included in lab production schedule.
Same day repairs must be called in BEFORE 10am.
Please prebook for full arch and full mouth reconstruction cases.
Pick up and delivery
We offer complimentary pickup and delivery by our own drivers in most of the GTA. We offer a complimentary Purolator and ICS service in areas where our own drivers don’t cover. Please call the lab or access the customer portal to schedule your pickup.
We service dentists across North America via UPS, Fedex and Purolator. Please call us to discuss your personal needs.
Dentures: Repairs and relines
We perform same day repairs, relines and flippers in selected geographic regions. Please call if you have an urgent repair, and let's see if we can help. We have a next day service for most other areas in the GTA.
Treatment planning advice
We are available for consultation on any issue during all phases of treatment. We are happy to consult by phone, email or in person at your dental office if desired. We produce tri-colour esthetic diagnostic models to help patients visualize the outcome of a proposed treatment plan.
Custom shading and staining
Full-spectrum colour-corrected lighting is used in the dental chair at the lab to ensure accurate shade-taking. Patients are welcome to visit us for any final characterizations prior to cementation. If you require customer shading or staining at your office, please give us a call.
We are happy to provide on-site assistance at the dental office for support and immediate adjustments.
All cases are accompanied by a survey. We appreciate your constant feedback. It helps us ensure we are meeting and exceeding your expectations and aids in open and helpful communication between our dentist customers and the lab.
Give us a TRY ! Before you do, we would love the opportunity of discussing your preferences with you, and documenting them for inclusion in our systems and protocols.